PAYMENT POLICY

1.1 The account balance magnitude for the Client represents the extent of the Company's financial obligations to the client at a specific moment in time.

1.2 The Company's financial obligations to the Client arise from the moment the funds are deposited into the account and end when the Client withdraws the funds in full from the account.

1.3 The Client is entitled to demand from the Company the fulfillment of obligations not exceeding the balance of the account.

1.4 The official methods of depositing/withdrawing funds are the wallets/accounts of the Company within the payment systems specified on the Company's website. The Client assumes all risks associated with the use of payment systems, as these systems are not partners of the Company. The Company is not responsible for delays and/or non-receipt of funds into the Client's account balance due to the fault of the payment system. In case of any claims by the Client regarding the correctness of the payment systems' operation, the Client should contact the support service of such payment system. The Client is obliged to notify about such cases of appeal.

1.5 The Company is not responsible for the actions of third parties acting as intermediaries in conducting operations by Clients for depositing/withdrawing funds. When the Client conducts operations to deposit funds, the financial responsibility of the Company arises from the moment the funds are received by the Company's bank account and/or the Company's account in the payment systems specified on the Company's website. In case of detecting signs of fraud during financial transactions after the funds have been credited to the Client's account balance, the Company reserves the right to cancel the transaction and freeze the client's account. When Clients conduct operations to withdraw funds, the financial responsibility of the Company ends at the moment the funds are debited from the Company's bank account and/or the Company's account in the payment systems specified on the Company's website.

1.6 In case of technical errors on the part of the Company during financial transactions, the Company reserves the right to cancel such transactions and their results, as well as the results of the services provided by the Company.

1.7 The client must register only 1 (one) account with the Company. In case multiple accounts belonging to one client are identified, all such accounts will be blocked, and the funds contained therein will not be eligible for withdrawal.

2. Registration of the client and their data

2.1 The client registration process consists of 2 stages:

- Client registration procedure on the Company's website;
- Identity and data verification procedure provided during registration.

The Client registration procedure is mandatory for the Company's clients. To complete the Client registration procedure on the Company's website, the following actions are required:

- Enter personal and contact information;
- Accept the terms of this Agreement and its appendices."

2.2 The identity and data verification procedure is conducted by the Company to confirm the accuracy and completeness of the information provided by the Client during registration. To conduct this procedure, the Company is required to request, and the Client is required to provide:

- A scan or digital photograph of the General Civil, International Passport, or another document verifying the client's identity in a readable format. For Russian citizens - the spread of pages with a photo and personal data. For citizens of Ukraine - the spread of pages with a photo and personal data in Russian and Ukrainian (if available).
- For citizens of other countries - a page or pages of the passport with a photo and personal data or another document (for example, ID Card) containing a photo and personal data.

Additionally, the Company may require current utility bills, a bank agreement for opening a personal account, scans of bank cards, as well as any other documents if the aforementioned documents do not fully identify the Client and/or the personal data provided by them.

2.3 The procedure for verifying identity and data must be completed within 10 (ten) working days from the moment the Company requests verification of the Client's identity. In exceptional cases, the Company may extend this period up to 30 (thirty) working days at its discretion.

3. Deposit procedures

To deposit funds into the account, the Client must submit a deposit request from their personal account. To do this, the Client should choose one of the payment systems listed on the Company's website and follow the respective link, providing all the necessary information.

The following currencies are available for account replenishment: USD.

The processing time for a deposit request depends on the chosen payment system and cannot be regulated by the Company. If technically feasible, deposits via electronic payment systems may occur instantly. For bank transfers, processing times can range from 3 to 45 business days, depending on the bank used by the Client and correspondent banks.

All of the Client's transactions must be made using sources that can be identified and belong exclusively to the Client, who conducts operations using their own funds. Withdrawals, refunds, compensations, and other financial operations with the Client's account may only be executed using accounts that were used to replenish the balance. Withdrawals from the account are provided in the same currency in which the replenishment transactions were made.

4. Taxes

The company is not a tax agent and does not provide information about its clients' transactions to third parties. Such information can only be provided upon an official request from competent government authorities.

5. Refund Policy

5.1 The client has the right to withdraw all or part of the funds from their Account at any time by submitting a Withdrawal Request to the Company, which includes the client's instruction to withdraw money from their Account and complies with the following conditions:

- The Company only executes withdrawals from the Client's trading account up to the balance available on the Client's account at the time of order execution. If the withdrawal amount requested by the Client (including fees and other expenses according to this Regulation) exceeds the balance on the Client's account, the Company may reject the withdrawal after clarification.

- The Client's withdrawal request from their account must comply with the requirements and restrictions established by applicable legislation and other provisions in force in the countries where such transfer is conducted.

- The funds from the Client's account must be withdrawn to the same payment system and wallet ID that the Client previously used to transfer funds to the account. The Company may limit withdrawals to the client's payment system within the deposit amount received into the client's account from this payment system. The Company may, at its discretion, make exceptions to this rule and withdraw the client's funds to other payment systems. In this case, the Company may request payment information from the client for other payment systems at any time, and the client must provide such payment information to the Company.

5.2 The withdrawal request is made by transferring funds to the Client's external account by an Agent authorized by the Company.

5.3 The client submits a withdrawal request in the currency of the deposit. If the deposit currency differs from the transfer currency, the Company converts the withdrawal amount into the transfer currency at the exchange rate set by the Company at the time of withdrawal from the Client's account.

5.4 The currency in which the Company transfers funds to the Client's External Account may be displayed in the Client's Personal Account, depending on the currency of the Client's Account and the withdrawal method.

5.5 Conversion, fees, and other expenses associated with each withdrawal method are determined by the Company and may be changed at any time at the Company's discretion. The exchange rate may differ from the currency exchange rate set by the authorities of a specific country and the current market exchange rate for the respective currencies. In cases established by payment service providers, funds may be withdrawn from the Client's account in a currency different from the currency of the Client's External Account.

5.6 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These limitations will be posted in the Client's Personal Account.

5.7 A withdrawal request is considered accepted by the Company if it is created in the Client's Personal Account and is indicated in the 'Balance Operations History' section as well as in the Company's system for tracking client requests. A withdrawal request created by any other method besides the one specified in this section will not be accepted and processed by the Company.

5.8 The funds will be withdrawn from the client's account within 5 (five) business days.

5.9 If the funds sent by the Company in accordance with the withdrawal request do not arrive in the Client's external account within 5 (five) business days, the Client may request the Company to investigate the withdrawal.

5.10 If the Client made an error in the payment information when creating a withdrawal request, resulting in a refund or transfer error to the Client's external account, the Client will cover the fee for resolving the situation.

5.11 Any profit exceeding the funds deposited by the Client may only be transferred to the Client's external account through a method agreed upon by the Company and the Client. If the Client made a deposit into their account using a specific method, the Company reserves the right to withdraw the previous deposit by the Client using the same method.

6. Withdrawal Payment Methods

6.1 Bank Transfer.

6.1.1 The client can submit a request for withdrawal via bank transfer at any time if the Company provides this method at the time of fund transfer.

6.1.2 The client can only request a withdrawal to a bank account opened in their name. The company does not accept or process fund transfers to third-party bank accounts.

6.1.3 The Company must transfer funds to the Client's bank account according to the information provided in the withdrawal request if the conditions of section 7.1.2. of these Rules are met.

The client understands and agrees that the Company is not responsible for the time required to complete a bank transfer.

6.2 Electronic Transfer.

6.2.1 The client can submit a withdrawal request via an electronic payment system at any time if the Company provides this method at the time of fund transfer.

6.2.2 The client can only request a withdrawal to an electronic payment system wallet opened in their name.

6.2.3 The Company must transfer funds to the client's electronic payment account according to the information provided in the withdrawal request.

6.2.4 The client understands and acknowledges that the Company is not responsible for the amount of time it takes to complete an electronic transfer or for circumstances leading to technical failure during the transfer, if such issues arise not due to the fault of the Company.

6.3 At its discretion, the Company may offer the Client other methods for withdrawing funds from the Client's account. This information is published in the Personal Account.

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