Regulatory Policy

1.1 The client's account balance represents the amount of the Company's financial obligations to the client at a given moment in time.

1.2 The Company's financial obligations to the Client arise from the moment a record of funds being deposited into the account appears and end when the Client withdraws the funds in full from the account.

1.3 The Client has the right to demand the fulfillment of obligations by the Company in an amount not exceeding the account balance.

1.4 The official methods for depositing and withdrawing funds are the wallets/accounts of the Company in the payment systems listed on the Company's website. The Client assumes all risks associated with the use of payment systems, as they are not partners of the Company. The Company is not responsible for delays and/or failure of funds to be credited to the Client's account balance due to the fault of the payment system. In case the Client has any claims regarding the correct operation of the payment systems, the Client should contact the support service of the respective payment system. The Client is obliged to notify the Company about such claims.

1.5 The Company is not responsible for the actions of third parties acting as intermediaries in conducting operations by Clients for depositing/withdrawing funds. When a Client conducts operations to deposit funds, the financial responsibility of the Company arises from the moment the Client's funds are credited to the Company's bank account and/or the Company's account in the payment systems specified on the Company's website. In case signs of fraud are detected during financial transactions after funds have been credited to the Client's account balance, the Company reserves the right to cancel such transaction and freeze the client's account. When Clients conduct operations to withdraw funds, the financial responsibility of the Company ends when the funds are debited from the Company's bank account and/or the Company's account in the payment systems specified on the Company's website.

1.6 In case of technical errors on the part of the Company during financial transactions, the Company reserves the right to cancel such transactions and their results, as well as the results of the services provided by the Company.

1.7The client is obligated to register only 1 (one) account with the Company. In the event of multiple accounts belonging to one client being identified, all such accounts will be blocked, and the funds contained therein will not be available for withdrawal.

2. Registration of the client and their data

2.1 The client registration procedure consists of 2 stages:

- The client registration procedure on the Company's website;
- The procedure for verifying the identity and data provided during registration.

The client registration procedure is mandatory for the Company's clients. To complete the client registration procedure on the Company's website, you need to take the following steps:

- Enter personal and contact information;
- Accept the terms of this Agreement and its appendices.

2.2 The procedure for verifying the identity and data is conducted by the Company to confirm the accuracy and completeness of the information provided by the Client during registration. To conduct this procedure, the Company is required to request, and the Client is required to provide:

- A scan or digital photograph of the National ID, Passport, or another identity document confirming the Client's identity in a legible format. For citizens of the Russian Federation, the spread of pages with a photograph and personal data. For citizens of Ukraine, the spread of pages with a photograph and personal data in Russian and Ukrainian languages (if available).
- For citizens of other countries - a page(s) of the passport with a photograph and personal data or another document (for example, ID Card) containing a photograph and personal information.

Additionally, the Company may require current utility bills, a bank agreement for opening a personal account, scans of bank cards, and any other documents if the above-mentioned documents do not fully identify the Client and/or the personal data provided by them.

2.3 The procedure for verifying the identity and data must be completed within 10 (ten) business days from the moment the Company receives the request to verify the Client's identity. In exceptional cases, at the Company's discretion, this period may be extended to 30 (thirty) business days.

3. Deposit procedures

To deposit funds into the account, the client must submit a deposit request from their personal account. To do this, the client must choose one of the payment systems listed on the company's website and follow the corresponding link, providing all necessary details.

The following currencies are available for deposit: USD.

The processing time for a deposit request depends on the selected payment system and cannot be regulated by the Company. If technically feasible, deposits made via electronic payment systems may be processed instantly. When using bank transfers, processing times can range from 3 to 45 business days, depending on the bank used by the client and correspondent banks.

All client transactions must be conducted using sources established exclusively for the client who conducts transactions with their own funds. Withdrawals, refunds, compensations, and other financial operations involving the client's account may only be executed using the accounts that were used to top up the balance. Withdrawals from the account are provided in the same currency in which the top-up transactions were made.

4. Taxes

The company is not a tax agent and does not provide its clients' transaction data to third parties. Such information may only be provided upon an official request from competent government authorities.

5. Refund Policy

5.1 The client has the right to withdraw part or all of the funds from their account at any time by sending a withdrawal request to the Company. The request should include the client's instructions to withdraw funds from their account and comply with the following conditions:

- The company processes withdrawals from the client's trading account only within the balance available on the client's account at the time of processing the request. If the withdrawal amount requested by the client (including fees and other expenses according to the current Regulations) exceeds the balance on the client's account, the company may reject the withdrawal after clarification;

- The client's request for withdrawal of funds from their account must comply with the requirements and restrictions set by the current legislation and other provisions applicable in the countries where such transfer is carried out;

- Funds from the client's account must be withdrawn to the same payment system and the same wallet ID that the client previously used to transfer funds to the account. The company may limit withdrawals to the client's payment system within the deposit size received into the client's account from this payment system. The company may, at its discretion, make exceptions to this rule and withdraw the client's funds to other payment systems. In this case, the company may request payment information from the client for other payment systems at any time, and the client must provide such payment information to the company.;

5.2 The request for withdrawal of funds is made by transferring money to the client's external account by the Agent authorized by the Company.

5.3 The client submits a request to withdraw funds in the currency of the deposit. If the deposit currency differs from the currency of the transfer, the Company converts the withdrawal amount into the transfer currency at the exchange rate set by the Company at the time of fund withdrawal from the client's account.

5.4 The currency in which the Company conducts transfers to the Client's External Account may be displayed in the Client's Personal Account depending on the currency of the Client's Account and the withdrawal method.

5.5 Conversion, fees, and other expenses associated with each withdrawal method are determined by the Company and are subject to change at any time at the Company's discretion. The exchange rate may differ from the currency exchange rate set by the authorities of a specific country and the current market exchange rate for the respective currencies. In cases established by payment service providers, funds may be withdrawn from the Client's account in a currency different from the currency of the Client's External Account.

5.6 The Company reserves the right to set minimum and maximum withdrawal amounts depending on the withdrawal method. These limitations will be posted in the Client's Personal Account.

5.7 The withdrawal request is considered accepted by the Company if it is created in the Client's Personal Account and is listed in the "Balance Operations History" section as well as in the Company's system for tracking client requests. A withdrawal request created by any other method, except as specified in this section, will not be accepted and processed by the Company.

5.8 The money will be withdrawn from the Client's account within 5 (five) business days.

5.9 If the funds sent by the Company in accordance with the withdrawal request do not reach the Client's external account within 5 (five) business days, the Client may request the Company to investigate the withdrawal.

5.10 If the Client made an error in the payment information when submitting a withdrawal request, resulting in a refund or transfer error to the Client's external account, the Client shall bear the fee for resolving the situation.

5.11 The Client's profit exceeding the deposited funds can be transferred to the Client's external account only by a method agreed upon by the Company and the Client. If the Client deposited funds into their account using a specific method, the Company reserves the right to withdraw the previous deposit by the Client using the same method.

6. Payment methods for withdrawals

6.1 Bank transfer.

6.1.1 The client can request a withdrawal via bank transfer at any time if the company provides this method at the time of fund transfer.

6.1.2 The client can only request a withdrawal to a bank account opened in their name. The company does not accept or process fund transfers to third-party bank accounts.

6.1.3 The company must transfer the funds to the client's bank account according to the information provided in the withdrawal request, if the conditions of section 7.1.2. of these Rules are met.

The client understands and agrees that the Company is not responsible for the time required to complete a bank transfer.

6.2 Electronic transfer.

6.2.1 The client can submit a withdrawal request via an electronic payment system at any time if the company offers this method at the time of fund transfer.

6.2.2 The client can only submit a withdrawal request to the electronic payment system wallet opened in their name.

6.2.3 The company must transfer the funds to the client's electronic payment account in accordance with the information provided in the withdrawal request.

6.2.4 The client understands and acknowledges that the Company is not responsible for the amount of time it takes to process an electronic transfer or for any circumstances leading to technical failures during the transfer, if they occur through no fault of the Company.


6.3 The company may, at its discretion, offer the client alternative methods for withdrawing funds from their account. This information is published in the Personal Cabinet.

At Pocket Option, we rigorously follow regulatory guidelines and standards to guarantee utmost protection and trustworthiness for our users. Our regulatory framework aims to offer transparency, reliability, and security throughout every phase of your trading experience.